Return & Exchanges
Thanks for shopping with Big Whale Collection If you are not entirely satisfied with your purchase, we are here to help.
We only refund items if they are defective or have a partial loss due to our error. To be eligible for a refund, your item must be unused and in the same condition as when received it.
If you intend to apply for a refund, take an image of the defective product and send to us. You have 7 days to return an item from the date you received it. Your item needs to have a receipt or a proof of the purchase.
2. Any item is not returned within its validity period.
You are required to pay for the postage and return if you apply for an exchange. If you request a refund, the cost of shipping might be deducted from your refund amount (Shipping costs are non-refundable).
If you are sending an item back to us, you should consider using a trackable shipping service or purchase shipping insurance. We won't be responsible for parcel loss. Depending on where you live, the shipping time may vary.
To return your product, please contact us via email for the address.