Shipping Policy

Processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If a significant delay in shipment is expected for your order, we will contact you via email.

 

At BIG WHALE COLLECTION, all shipping services are tracked. Rates are in New Zealand Dollars. All estimated delivery days are working days.

Within New Zealand vs. Australia

DESTINATION	FLAT RATE (TRACKED)	DELIVERY DAYS(ESTIMATED)
New Zealand	$5.00 / + $3.5 Rural FREE on orders above $60	2-5
Australia	$22 /  FREE on orders above $120	3-8